TELEHOUSE   Co-location service

TELEHOUSE service provides customers with neutral, secure and power-protected co-location facilities which is located in Quarry Bay, offering the best in technical support and completely managed environment.  The service delivers protected location to global computer and telecommunications resources to ensure the continuous operation and success of your network-dependent business around the globe.

 

Location

10/F., East Wing, Warwick House, Taikoo Place, 979 King's Road,
Quarry Bay, Hong Kong

 

Specifications

Total Square Footage: 27,000 square feet
Site Monitoring: 24 hours, 365 days a year
Security: IC Card Access and Code Access Control System
Video Surveillance
Guard Patrol on duty
Reliability: Multiple Uninterrupted Power Supply (UPS)
3 Generator Backup
Redundant Fully Air-conditioning
Fire Protection: Fire Master 200 GAS Protection
Pre-action Dry-pipe Sprinkler System
Floors: 24-inch Raised Flooring Design


 

Technical Support

TELEHOUSE co-location service provides you with on-site technical support. Our skilled technicians can function as your own staff, operating and troubleshooting your network systems in our site 24 hours x 7 days. First level support is always included as part of our basic co-location package. We also provide cost-effective and flexible technical support package, in case you need occasional special tasks or regularly scheduled operation support.


Our first level support includes
- Reading alarms and indicators
- Power cycling
- Emergency equipment replacement with your spares
- Swapping out cards with your spares
- Logging all service calls and tracking them until satisfactory resolution
- Escorting and supervising your vendors

 

Consulting Services

We always provide customers with a wide range of technical assistance and expert consultation on problem solving to maintain their continuous business growth. Site planning, system and network design, testing and implementation are available as packaged solutions.

 

Disaster Recovery

We has led the evolution of disaster prevention and recovery site into secure, power-protected, carrier-neutral co-location space in which companies can leverage their telecommunications and network resources in a managed environment. For example, the Dealing Room Disaster Recovery service is designed to eliminate the risk associated with an inability to trade such as IT system failures or flood. The interruption only lasts as long as it takes for dealers to transfer to our site.

 

Choice of Carriers

Our commitment to neutrality takes you beyond unlimited carrier options - you can select any of the telecommunications carriers including C&W, HKT, New T&T, Hutchison Global Crossing, New World, all of which provide their own international and domestic circuit lines.

 

Target Markets

TELEHOUSE service offers state-of-the-art facility and technology to customers who have great interests in developing their sophisticated network:

- Corporate Customers (e.g. Financial Institutions, SMEs)
- Internet Content Providers
- Internet Service Providers
- e-Commerce Solution Providers and Business Corporations
- Application Service Providers
- Web Hosting Service Providers

 

Customer Support

From your initial contact with our account representatives you will find that our aim is to provide customer satisfaction. At every level of contact with you, our employees strive to meet your requirements, to watch out for your best interests, to make your stay at our facilities one that you would like to continue for years to come. We take pride in not only being just your provider of co-location facility, but also with the help of our entire staff, a friend to your business.